Support
Helping our users get the most value from their SalesDoc Architect investment is a major objective for the CorsPro Client Services Team. Browse the on-line SalesDoc Architect support resources listed below. You will find the answers to most frequently encountered issues and questions.
On-line SalesDoc Architect Support Resources:
- SalesDoc Architect (SDA)
- Architect Manager
- SDA Dashboard (formerly SDA Cloud)
- New! RFP Response Builder
- Integration (Tigerpaw, Salesforce, SharePoint, DocuSign, etc.)
- What’s New! (New features, functionality, & tools)
- Product Updates (SDA and Manufacturer Content updates)
- Watch our Videos (New Features, How-To’s, etc.)
Contact your company’s Architect Manager
Your Architect Manager is an excellent internal resource and most familiar with your company’s SDA implementation. They should be able to assist with many SalesDoc Architect support issues such as permissions to access network drive, PC configurations and folder locations, security policies and passwords, etc.
Architect Managers are experts on the company’s SDA and can easily address issues that are unique to the company’s SDA implementation which may include custom tables, adjusting workflow rules, modifying custom outputs, changing calculations, or other such issues.
Contact CorsPro Support
Our CorsPro support team members are available to assist you between 9:00 a.m. and 5:00 p.m., Monday through Friday. Our support team will work with you or your administrator to help; however, a more detailed phone call may be needed.*
We can be contacted by any of the following channels:
- Email: support@corspro.com
- Submit an on-line request: Support Request Form – Before submitting a support request however, we invite you to visit all of the support resources available on our website.
- Phone: Leave a voice mail message at 571-399-6995 and your call will be responded to by our support team via e-mail.
*This may be considered a billable service to your company, unless the issue is determined to be a bug in the CorsPro software.