Customer deliverables

Secret to Success is in the Details

“We’ve won $500,000 deals based on the quality of the proposal we’ve delivered. The customer has told us one of the reasons we were selected was due to the quality and completeness of the proposal and other information provided.” - Steve Kocimski, Director of Sales, Voice, Data, & Carrier Services Group, Sound Incorporated Sound Incorporated, a technology solution provider of

The Importance of a Well-Written Scope of Work

A scope of work (SOW) can help make or break an installation and implementation – financially that is. Not clearly defining what is and is NOT included in a complex technology implementation leads to cost overages. It can also lead to a breakdown of customer and solution provider relationships. In other words, this miscommunication can cause a customer to leave because